Hello, my name is.... Rachel

How I can help 👋🏻

✨ Passionate about making things happen through strategic leadership and human-centered design. I specialize in embedding inclusive, accessible service, and systemic co-design practices to create meaningful impact. With a deep commitment to positive psychology, my approach is always "Mindful by Design."

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📊 I bring extensive experience in customer and user research (UR/CX/UX/ED), formative and process evaluation, and service design. As a PhD researcher and Graduate Member of the British Psychological Society, I blend academic rigor with practical expertise, driving innovative solutions across public services, strategic partnerships, and the charitable sector.

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⚡ My leadership style is participative, visionary, and change-oriented, underpinned by a Level 7 certification in leadership assessed through practice and knowledge. I thrive in multi-disciplinary environments, fostering collaboration and empowering teams.

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🛠️ My expertise includes designing and delivering best practice frameworks, toolkits, and communities of practice that support growth and sustainable empowerment through education. I excel in facilitating and providing tailored guidance on a wide range of design tools, including customer journeys, empathy and systems mapping, service blueprints, personas, and prototyping.

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🚀 In addition to leadership, I’m passionate about managing complex design projects, programmes, and portfolios, including:

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• Business case development & case for change

• Change readiness & management

• Service & quality improvement

• Policy & bid writing

• Training, facilitation, & coaching

🎙️ An experienced speaker and collaborator, I’m available for talks and remote panels. I also offer coaching and mentoring as a certified Neuro-Linguistic Programming (NLP) practitioner, former 'Youth at Risk' coach, and volunteer Victim Support Counsellor.

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🌱 I am particularly passionate about inclusive design, with a focus on assisted and enabling technologies, which I use personally. When applied with intention and ethics, these tools are incredibly empowering.

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🔬 Beyond design, I am committed to early intervention, social justice, the economics of prevention, trauma-informed practice, and lifelong learning. My interdisciplinary expertise in behavioural sciences and education drives my dedication to creating sustainable, positive change.