Hello, my name is.... Rachel

How I can help 👋🏻

👋🏻 Here to help by leading, and supporting the embedding and delivery of the professional practice of human-centred design (with a focus on service, systemic and organisational design frameworks = strategic design). I also have experience in customer and user research (CX and UX) and formative and process evaluation

My instinctive leadership styles are participative, ideological, visionary and change orientated
 

I am also a mixed methods PhD Researcher 🎓 ('Inside Mum' Service Co-design ⚖️) and a Graduate Member of the British Psychological Society 🧠

👩🏻‍💻My industry specialism is in public sector services (central and local government), strategic partnerships, and the charitable sector, and I thrive working in multi-disciplinary systems

📃 I am confident in providing best practice frameworks and toolkits, communities of practice, and co-design teams that support growth 🪴education, and learning🎓 (through empowering, policy intent, acceptability, and sustainability)

I love hosting, facilitating, and providing education in design tools 🪛 and techniques (and giving personalised advice and guidance) with a wide range of stakeholders. Design tools include customer journey, empathy and systems mapping, service blueprints, customer and user stories, personas, prototyping and service patterns

👱🏻‍♀️ I can also lead (and am happy to follow, support, coach, and mentor) in managing design projects, programmes and portfolios that include:

👩🏻‍💻business case development/case for change

👩🏻‍💻change readiness and management

🗣️Service and quality improvement

👩🏻‍💻policy and bid writing

🗣️Training and facilitation (inc. self-development and parenting support)

🗣️coaching and mentoring (I am a Neuro-Linguistic Programming (NLP) practitioner and have been a 'Youth at Risk' coach and a volunteer Victim Support Counsellor

My service value proposition is "connecting the dots, one small step at a time" and "mindful by design" [through Design | Research | Policy and Strategy]

I care about using assisted and other enabling technologies as I need them in my everyday life, and when used intentionally and ethically are very empowering.

As well as design and the social and life sciences - I am passionate🗣️ about 📖 early intervention and the early years, design and social justice, and the economics of prevention (inc. The Heckman equation, life course and positive psychology, as well as trauma-informed practice], parenting, prison and life-long learning and education, and behavioural and improvement/implementation sciences