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My Portfolio

An image of Rachel A.Wood

You can find out about my work and practice experience, as well as my education here......

Case studies and Week-notes will be coming soon to this page

In the meantime you can check these out on my LinkedIn Account

Work Desk

My work/practice experience

Central Gov. | Social Housing | Strategic Partnership - Charitable Sector | Local Gov.

👩‍💼Leadership Style:

visionary | change orientated | participative | ideological | 

My main professional training can be viewed on my LinkedIn Profile


📅 Nov 2020 to date

Service Design Lead (Basildon Council)

  • Led on, and successfully embedded the Council’s Service Design Framework and Toolkit (currently 43 tools inc. a Service Pattern Library)  

  • Initiated a Service Design Champions scheme, and Community of Practice (active mentoring of 74 members)

  • Piloting and leading on the establishment of the Council’s Service Design Academy (inc. e-learning, coaching, and mentoring) to strengthen service design maturity and skills

  • Leading and managing 19 matrix service design teams through customer journey and service blueprint transformation (inc. Customer Case Management, Housing, Taxi Licensing, Local Land Charges, Building Control, Disabled Facilities Grant) – 10 case studies

📅 2015 - 2020

Service Design, Knowledge and Research Lead (EYA – A Better Start Southend)

  • Leading and managing a complex portfolio of innovative and science-based service designs (partnership with Southend Council)

  • Successful execution, publication, and implementation of Service Design, and Evaluation Frameworks (and toolkit)

  • Active member of the Senior Programme Team, Boards, and governance groups – subject matter expert for service design and research

  • Founding Editor of an Early Years Research Bulletin (and accompanying blogs and e-poster content) to support workforce development and evidence-based practice

  • Producing and presenting insight and evaluations to drive successful service delivery inc. an innovative communication and language service (7% improvement in children’s outcomes)

  • Initiating and leading on transformational theories of change and logic modelling for a £40m programme, and portfolio of projects

  • Leading on the influential introduction of an outcome’s framework, and formative evaluation strategy, which was recognized as a model of good practice by a major grant funder

2014 - 2015

📅 Research Lead | Funding Bid Writer (Early Years Alliance – A Better Start Southend)

  • Lead researcher, and funding bid writer in a small bid team that were responsible for a successful ten-year lottery funded early year’s programme (value of £40m)

  • Co-Leading the mobilisation, implementation, project plans and fund mapping for a complex project portfolio (inc. 40 projects)

  • Leading and coordinating parenting intervention research, and service designs

📅 2004 - 2014

Leadership and Management - various (Estuary Housing Association)

  • Leadership and management of a large multi-agency staff team and strategy inc. a £250k annual community development budget

  • Driving service improvement and quality improvement

  • Managing functional performance management (inc. budgets monitoring, and evaluation)

  • Transforming satisfaction in service delivery from 70% to 95% (and increasing reach to the Centre by 20%)

  • Management and practice supervision of a student social work unit (postgraduate and undergraduate)

  • Successful execution and management of successful high value bids and grant applications (inc. commissioning a oral history publication)

📅 1988 - 2004

Various roles including Higher Executive Officer (HM Customs and Excise)

  • Project management in business and statistical analysis departments (inc. Prince2, SaS, and Crystal Reports)

  • IT Helpdesk coordination for a Customs Directorate

  • Managing Communications (inc. website design MS Frontpage),

  • Managing an IT Procurement function

  • Managing service improvement and quality management systems (ISO9001), service design and mgt. (ITIL), and user testing for a wide range of IT Projects

  • Trained trainer and facilitator (learning design and delivery)


Colorful Books

My education

Social Science and Social Policy | Psychology | Forensic Psychology | Leadership | Design

  • PhD Researcher (in Service Codesign from Oct 2022)

  • MSc Forensic Psychology – Coventry University

  • Postgraduate Certificate in Integrated Centre Leadership (NPQICL Level 7) Middlesex University

  • BSc in Psychology 2:1 Open University

  • BSc in Social Sciences with Social Policy 2:1 Open University

  • Graduate Member of the British Psychological Society

  • Member of the Design Research Society

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