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Research Welcome Pack
Many thanks for volunteering for this service co-design research project.
The following is the welcome pack for the current study (Focus Groups 2025).
November 2025 is available in both video and PDF
If you would like the pack in an alternative format please contact me at:
November 2025
Watch the welcome pack for round 2 Focus Groups
- No sound (three minutes thirteen seconds)
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Journey mapping and Service blueprint
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User stories and Opportunity mapping
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Empowering behavioural design
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Systems and Giga mapping
June 2025
Watch the Research Focus Groups Welcome Pack [watch time 2:48 - no sound]
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Storyboards
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Personas
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