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Research Welcome Pack
Many thanks for volunteering for this service co-design research project.
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The following is the welcome pack for the current study (Focus Groups 2025).
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November 2025 is available in both video and PDF
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If you would like the pack in an alternative format please contact me at:
November 2025
Watch the welcome pack for round 2 Focus Groups
​- No sound (three minutes thirteen seconds)
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Journey mapping and Service blueprint
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User stories and Opportunity mapping
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Empowering behavioural design
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Systems and Giga mapping
June 2025
Watch the Research Focus Groups Welcome Pack [watch time 2:48 - no sound]
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Storyboards
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Personas
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